Access to medical records

Medical records hold information about you. They are also sometimes called health records.

You'll have separate records for any NHS service you go to including your GP surgery, hospital, dentist or opticians.

How to get your record depends on which record it is.

View your GP Health Record on the NHS App.

Your GP record includes information like any conditions or allergies you have and any medicine you're taking.

Most patients will automatically be given access to more information added to their GP record from November 2022 onwards. This includes letters, test results and appointment notes.

Some people may also have access to information added to their GP record before this date.

You can access your GP record and nominate someone you trust to access it too.

There are 3 main ways to get your GP record:

• Using your NHS account - You can get your GP record by logging into your account using the NHS app or NHS website. First, you need to register for online services and prove who you are. You can do this when you create an account. You'll need to ask your GP surgery for online access to your full record, or you'll only see your medicines and allergies.
• Get your GP record using your NHS account - Login or Create an account
• By speaking to your GP surgery - You can ask for your GP record at your GP surgery. Find your GP surgery

If you require a copy of your medical records, please complete our online Subject Access Request (SAR) form below. If you are unable to complete the online form, you can download and complete a paper copy and either hand it in at reception or email it to bedminsterfamilypractice@nhs.net.

Bedminster Family Practice uses a trusted third-party provider, Lalu, an NHS Digital-accredited company, to securely process Subject Access Requests on our behalf. Once we have received your request, it will be processed through Lalu's secure patient portal.

Please allow up to one calendar month for your request to be processed.

Under the Data (Use and Access) Act 2025, you have the right to raise any concerns or complaints about how your personal data is handled, including in relation to Subject Access Requests. If you have any concerns, please contact the practice in the first instance. You also have the right to make a complaint to the Information Commissioner's Office (ICO).

Further information about our complaints procedure can be found here.