We have recently introduced MedLink, a new way to help us manage routine health reviews and make your care easier.
MedLink allows you to answer questions about your health online. Depending on your answers, you may then be able to book the checks or appointments you need at a time that suits you.
For example, you may be asked to book a blood test, attend a diabetic foot check or provide a urine sample.
We hope MedLink will make routine healthcare quicker, simpler and more convenient, while helping us make the best use of our appointments.
How does MedLink work?
If you are due a routine health review, we may send you an invitation by text message or email.
The message will contain a link to your MedLink review. You can complete this on your phone, tablet or computer.
You will be asked some questions about your health. Your answers will help us understand what checks or follow-up you may need.
What might I be asked to do?
Depending on your health needs, MedLink may ask you to:
- Book a blood test or other appointment
- Attend a diabetic foot check or other health check
- Provide a urine sample
- Give us some more information about your health
- Wait for us to contact you if you need further care
Where possible, you will be able to choose and book a convenient appointment yourself.
The checks or appointments you are offered will depend on your individual needs.
Do I need to download an app?
No. You do not need to download an app or create a separate account.
Simply follow the link in the message we send you and complete your review online.
What if I need to speak to someone?
MedLink does not replace access to our healthcare team.
If your answers show that you need further assessment or support, we will explain what happens next. This may include arranging an appointment or contacting you.
If you have a new or worsening health problem that needs attention, please contact the practice in the usual way rather than waiting for a MedLink invitation.
What if I cannot use MedLink?
We understand that not everyone can use online services.
If you cannot complete your MedLink review, please contact the practice and we can advise you about other options.
Received a MedLink message from us?
Please follow the link in your message and complete your review as soon as you can.
Your answers help us understand what care you need and can make arranging any follow-up quicker and more convenient for you.
MedLink is one of the ways we are working to make managing your healthcare easier and give you more choice over when you attend the practice.