Appointments

All appointments should be booked through Klinik.

We are not able to book appointments over the phone. If you require assistance please contact the practice and we will complete an online form on your behalf.

We do not book appointments at the front desk.

During busy periods Klinik may be temporarily closed, but you can still phone the practice if you have a same day urgent need.

 If your appointment is considered urgent, we will arrange for a GP or other Healthcare Professional to see or speak to you on the same day.

You can also visit 111 Online or call NHS 111 for general medical advice.

• Be clear and descriptive about your issue
• Say how urgent your issue is
• If you need a face-to-face appointment, say so
• If there is something that you are worried about, be specific

We aim to give you a routine appointment to see or speak to a GP or other Healthcare Professional within 2 weeks of receiving your online request.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• by text or email

Appointments by phone, or by text or email can be more flexible and often means you get help sooner.

Your local pharmacist (chemist) is your healthcare expert on the high street.

Pharmacists provide confidential, expert advice and treatment for a range of common health conditions and will be able to help you decide if you need to see a GP or other health service if necessary.

No appointment is needed, and many have separate consulting rooms for completely confidential advice.

Think Pharmacy First

Find a Pharmacy

To cancel your appointment:

• use our online triage system.
• contact us by telephone on 0117 966 3149 and use the automated service by selecting option 2 from the main menu or option 6 to speak to a navigator.
• reply CANCEL to your appointment reminder text message (please do not call this number as the call will not connect).

If your appointment is less than 24 hours away from your time slot, please ALWAYS phone the surgery to cancel; we can then offer the appointment to someone else who may need it. 

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, or by text or email
• if you need an interpreter
• if you have any other access or communication needs

If you are unable to come to the surgery and may need a home visit, please contact us before 12 noon on 0117 966 3149. Please always try to get to the surgery as we can offer more comprehensive care here. 

We ask all patients to come to the surgery to see a doctor unless it is physically impossible for the patient to leave the house at the time of the home visit request. This is because home visits can take up to six times longer than an in-person surgery visit and investigations can be undertaken quickly. You are also more likely to be able to see your usual GP if you attend the surgery, rather than requesting a home visit.

You can also be visited at home by a community nurse if you are referred by your GP/Healthcare professional. You should be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Many valuable appointment slots are missed every month due to failed attendance (DNA - did not attend).  You can cancel your appointment in various ways:

• use our online triage system.
• contact us by telephone on 0117 966 3149 and use the automated service by selecting option 2 from the main menu or option 6 to speak to a navigator.
• reply CANCEL to your appointment reminder text message (pleasedo not call this number as the call will not connect)

If the appointment is less than 24 hours away from your time slot, please ALWAYS phone the surgery to cancel; we can then offer the appointment to someone else who may need it.  

DNA Poster for January