Appointments

All appointments should be booked through Klinik.

If you require assistance please contact the practice and we will complete an online form on your behalf.

We do not book appointments at the front desk.

During busy periods Klinik may be temporarily closed, but you can still phone the practice if you have a same day urgent need.

If your appointment is considered urgent, we will arrange for a GP or other Healthcare Professional to see or speak to you on the same day.

You can also visit 111 Online or call NHS 111 for general medical advice.

• Be clear and descriptive about your issue
• Say how urgent your issue is
• If you need a face-to-face appointment, say so
• If there is something that you are worried about, be specific

We aim to give you a routine appointment to see or speak to a GP or other Healthcare Professional within 2 weeks of receiving your online request.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• by text or email

Appointments by phone, or by text or email can be more flexible and often means you get help sooner.

We request that you make a separate Online Consultation for each family member.

Your local pharmacist (chemist) is your healthcare expert on the high street.

Pharmacists provide confidential, expert advice and treatment for a range of common health conditions and will be able to help you decide if you need to see a GP or other health service if necessary.

No appointment is needed, and many have separate consulting rooms for completely confidential advice.

Pharmacists can offer advice on a range of illnesses, such as coughs, colds, sore throats, ear infections and aches and pains.

They can also give advice about medicines. This includes how to use your medicine, worries about side effects or any other questions you have.

If they cannot help you themselves, they can refer you to a GP or other health professional.

Think Pharmacy First

Find a Pharmacy

Our online Klinik platform has been updated to include a Pharmacy First Video Consultation option.  This allows patients to self-refer for certain minor conditions, helping to reduce demand on GP appointments.  

To cancel your appointment:

• use our online triage system
• contact us by telephone on 0117 966 3149 and use the automated service by selecting option 2 from the main menu or option 6 to speak to a navigator
• press the CANCEL button sent to you via the appointment reminder text message OR reply CANCEL (please do not call this number as the call will not connect) 

If your appointment is less than 24 hours away from your time slot, please ALWAYS phone the surgery to cancel; we can then offer the appointment to someone else who may need it. 

Option 1: NHS 111

If you need medical help outside our surgery hours, use NHS 111 online or Call 111.  You will be directed to the best place to get help, depending on your medical issue. 111 cannot issue fit notes or book, change or cancel an appointment. 

For a BSL interpreter see NHS 111 - SignVideo

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.                                                                                        

Option 2:  Urgent Care Centre

This is a nurse/paramedic led service relevant for minor illness, sprains and suspected broken bones. The Urgent Care Centre is open 7 days a week, 8am- 8pm, including bank holidays and is located at South Bristol Community Hospital, Hengrove Promenade, BS14 0DE - Tel: 0300 124 6260

Option 3: 999

If you have chest pain, serious injury or a life threatening emergency always call 999 without delay.

If you are unable to come to the surgery and may need a home visit, please contact us before 12 noon on 0117 966 3149. Please always try to get to the surgery as we can offer more comprehensive care here. 

We ask all patients to come to the surgery to see a doctor unless it is physically impossible for the patient to leave the house at the time of the home visit request. This is because home visits can take up to six times longer than an in-person surgery visit and investigations can be undertaken quickly. You are also more likely to be able to see your usual GP if you attend the surgery, rather than requesting a home visit.

You can also be visited at home by a community nurse if you are referred by your GP/Healthcare professional. You should be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Many valuable appointment slots are missed every month due to failed attendance (DNA - did not attend).  You can cancel your appointment in various ways:

• use our online triage system.
• contact us by telephone on 0117 966 3149 and use the automated service by selecting option 2 from the main menu or option 6 to speak to a navigator.
• reply CANCEL to your appointment reminder text message (pleasedo not call this number as the call will not connect)

If the appointment is less than 24 hours away from your time slot, please ALWAYS phone the surgery to cancel; we can then offer the appointment to someone else who may need it.  

DNA Figures for February 2025

Please tell us:

• if you have any other access or communication needs
• if there’s a specific doctor, nurse or other health professional you would prefer to see or speak to
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, or by text or email
• if you require an interpreter please let our Navigators know at the time of booking your appointment. If your appointment is urgent and at short notice, we may not always be able to book an interpreter. In this case you may bring a member of your family or a friend who is able to translate for you
  

  If you are late –  you may not be seen. Please allow plenty of time when travelling to the Practice, particularly if you are using public transport.

  Zero tolerance – Please be respectful to other patients and staff when attending the Practice. Disruptive or abusive behaviour will not be tolerated.