Appointments

Make an appointment online

This uses a system called Klinik. 

We offer different types of appointments depending on your needs.

Most appointments are 15 minutes and for one problem only. This gives the GP, or other health professional enough time to understand your concern and provide the right care.

Please note we do not book GP appointments at the front desk. 

New: Submit your Klinik request through the NHS App

You can now contact us through Klinik directly from the NHS App.

If you already use the NHS App, you can submit the same medical and administrative requests without visiting our website. Your request will be reviewed by our team in exactly the same way as any Klinik form submitted online.

If you haven't already downloaded the NHS App, we encourage you to do so and take advantage of the many services it offers. Click here to get the app.

To request an urgent appointment for today or tomorrow (Monday to Friday):

• use our appointment request form (Klinik), Monday to Friday from 7.30am to 6.30pm. We usually respond within 4 hours during opening times.
• phone us on 0117 9663149, Monday to Friday from 8am to 6.30pm.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

In some cases, your health condition can be treated at a local pharmacy so you may be directed there.

To request a routine appointment in the next two weeks:

• use our appointment request form (Klinik), Monday to Friday from 7.30am to 6.30pm. We usually respond within 4 hours during opening times.
• use your NHS account (through the NHS website or NHS App)

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

In some cases, your health condition can be treated at a local pharmacy so you may be directed there.

However you choose to book an appointment, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

We will try to contact you at least twice. If we cannot reach you, your request may be closed.

Arrive on time for your appointment. If you are five minutes late, your appointment will be treated as a Did Not Attend (DNA).

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• use the GP online system – Klinik
• phone us on 0117 966 3149, Monday to Friday from 8am to 6.30pm
• reply CANCEL to your appointment reminder text message

If your appointment is less than 24 hours away, please phone us on 0117 966 3149.

If you cancel, you will need to make a new request if you still need an appointment.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to see
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

If you are ‘housebound’, and unable to leave your house to go anywhere, you can request to have a home visit.

Please contact us on 0117 966 3149 to request this.

We will phone you first to understand what you need. A home visit may not be needed. In some circumstances, a telephone consultation may be more appropriate. 

As qualified health professionals, pharmacists can offer advice on minor illnesses such as:

• coughs
• colds
• sore throats
• tummy trouble
• aches and pains

They can also advise on medicine that you can buy without a prescription.

• Find a pharmacy 

We may refer you to see a pharmacist on a scheme called Pharmacy First.

There is also an option to have a video consultation with a pharmacist which can be requested using our online system (Klinik).

A pharmacist can offer prescription medication for certain minor illnesses.
More information can be found here:

• www.nhs.uk/pharmacyadvice

Many pharmacies are open until late and at weekends.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

A missed appointment is called a Did Not Attend (DNA).

This includes when you:

• do not attend a face to face appointment
• do not answer a scheduled telephone appointment after we have tried to call you twice
• are not at home for a planned home visit

Missed appointments are a waste of time. Another patient could have had this appointment.

If you repeatedly miss appointments, we may contact you to discuss this.

Read our Did Not Attend (DNA) policy

If you need medical help now:

• Use NHS 111 online (for people aged 5 and over) or call 111.

For minor illness, sprains or suspected broken bones, there is the Urgent Care Centre which is:

• located at South Bristol Community Hospital. The postcode is BS14 0DE. The phone number is 0300 124 6260.
• open 7 days a week from 8am to 8pm including bank holidays.

Call 999 in a medical emergency. This is when someone is seriously ill or injured and their life is at risk.