Prescriptions

Ordering repeat prescriptions

You can order prescriptions in a number of ways.

  1. Completing an online request via Klinik.
  2. Using the NHS app.
  3. Patient Access link.
  4. Emailing bnssg.bfp.prescriptions@nhs.net.
  5. Making arrangements with your nominated pharmacy.
  6. Posting a repeat slip or written request into our locked Prescriptions Box on the wall in our foyer, or through the letterbox if outside opening hours.

Some local pharmacies provide a home delivery service - please check with them directly.

Collecting your prescription

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • on the app or website where you order repeat prescriptions
  • at your GP practice
  • at any pharmacy that accepts repeat prescriptions

Electronic prescription service

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.

What does this mean for you?

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

 

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you would like to speak to someone at the GP surgery about your prescription please complete an online Klinik request

Medication reviews

If you are on a repeat prescription, you may be asked to attend regular reviews to ensure your medication remains safe and effective for your needs. These reviews help us monitor your condition and make any necessary adjustments. We will contact you when it is time to arrange an appointment.

Prescription charges

Prescription charges are for each item not each prescription. For example, if your prescription has 3 medicines on it you will have to pay the prescription charge 3 times.

Find out more about prescription charges (nhs.uk).

What to do with old medicines

Return them to the pharmacy where you obtained them, or bring them into the surgery. Do not dispose of them in your household waste or flush them down the toilet.

How Pharmacists Can Help

Advice from a pharmacist

Pharmacists can offer advice on a range of illnesses, such as coughs, colds, sore throats, ear infections and aches and pains.

They can also give advice about medicines. This includes how to use your medicine, worries about side effects or any other questions you have.

If they cannot help you themselves, they can refer you to a GP or other health professional.                                                                                                  

Treatment from a pharmacist

Pharmacists can suggest treatments that do not need a prescription for a range of conditions.

Most pharmacies can also offer prescription medicine for some conditions, without you needing to see a GP or make an appointment. This is called Pharmacy First.

Conditions they can offer prescription medicine for are:

  • impetigo (aged 1 year and over)
  • infected insect bites (aged 1 year and over)
  • earache (aged 1 to 17 years)
  • sore throat (aged 5 years and over)
  • sinusitis (aged 12 years and over)
  • urinary tract infections (UTIs) (women aged 16 to 64 years)
  • shingles (aged 18 years and over)

Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

Page last reviewed: 02 April 2026
Page created: 31 December 2024